FAQ

Is it possible to buy T*SANE offline?

We are digital natives but we believe in omnichannel: we have launched a T*STORE recruitment campaign that we will be happy to share with you.

Are you interested? Please write to administration@t-sane.com

Any social media?

Yes, you can follow us in Instagram and Facebook

Any contraindications?

We recommend you to read the warnings on each package before use

Where do I throw the package?

The case in the paper recycle bin, while the stick in the plastic recycle bin.

Is it possible to dilute them in cold water too?

Of, course. You can have T*SANE in hot or cold water.

How much water to dilute?

It is recommended to dilute 12 gr. of product in 150-200 ml of hot or cold water

Is it possible to make an annual subscription?

Yes, you can buy the subscription from 12 packages of T*SANE. Visit T*LOVERS area.

I am an influencer and I would like to collaborate with T*SANE, is that possible?

We carefully evaluate our partnerships. Please write to social@t-sane.com and we will be happy to analyze your proposal.

I run a natural products shop. What do I do to become a T*SANE retailers?

To become a T*STORE, you must register in the retailers reserved area reserved. We will contact you to carefully evaluate a possible cooperation.

I have not received the goods, what should I do?

Please read the T*SANE’s return and withdrawal policy first; then, should you need any further info, please contact us at info@t-sane.com

I’ve received the wrong product, what should I do?

Please read the T*SANE’s return and withdrawal policy first; then, should you need any further info, please contact us at info@t-sane.com

I’ve received the damaged product, what should I do?

Please read the T*SANE’s return and withdrawal policy first; then, should you need any further info, please contact us at info@t-sane.com

I placed the order and paid already, but I’ve realized I ordered the wrong product. What should I do?

Please read the T*SANE’s return and withdrawal policy first; then, should you need any further info, please contact us at info@t-sane.com

T*SANE products contain preservatives?

To make the product safe and stable, even during the delivery, it is necessary to add a minimum quantity of preservative

How do I subscribe to T*SANE newsletter?

Click here to enter the T*SANE world.

What is T*LOVERS program?

It’s T*SANE ambassador program of. Find out more.

Is it possible to order package with different sticks?

T*SANE can be purchased in packs of 21 sticks per formula. However, you can buy our T*BOX and choose your own selction

T*SANE’s sticks can be purchased individually?

Tea packages of T*SANE cannot be purchased individually; each package contains 21 sticks of 12 g. each.

Can I buy T*BOTTLE and T-MUG individually, or do I need to purchase them along with other T*SANE product?

Yes, T*BOTTLE and T*MUG can be purchased individually