General conditions of sale
1) GENERAL INFORMATION
Dear customer, in this special section you will find the “General conditions of sale” or the rules that will govern your purchase of food supplements and other products and accessories on our website and the rights that assist you.
Preliminarily we inform you that:
– food supplements and other products and accessories on our website are offered for sale by RUN Srl based in Gottolengo (BS), via Montello 2A ZIP-code 25023 ITALY (VAT number 03906460989 – REA n. BS-572938 pec: petro_srl @ pec.it);
– any information and description regarding food supplements and other products and accessories offered for sale on our site is a faithful reproduction of what was communicated by the manufacturer;
– any information and description regarding food supplements is provided for purely informative purposes and, in order to guide you to the correct and informed choice, cannot in any way constitute or replace medical advice. In this regard, we remind you that food supplements cannot prevent or cure diseases and/or pathologies in the presence of which it is necessary to consult your doctor in advance in order to verify their compatibility with your health conditions. Similarly, food supplements cannot replace a varied and balanced diet or an adequate diet, the practice of physical activity and, in general, a healthy lifestyle. Therefore, we will not be responsible for the improper use that you have made of the purchased product;
– if you purchase our products as a “consumer” or if you are a physical person who buys for purposes and/or needs not referable or unrelated to any entrepreneurial, commercial, or professional activity carried out, you will have the right to apply the rules and regulations protections dictated on the subject by the Italian Consumer Code;
– if, on the other hand, you are not a “consumer” or if you purchase our products for purposes and/or needs related to any entrepreneurial, commercial, or professional activity carried out, you will not be entitled to the application of the rules and protections dictated by the Italian Consumer Code, but to those provided by the Italian Civil Code.
2) METHOD OF PURCHASE AND CONCLUSION OF THE CONTRACT
To purchase food supplements and other products and accessories offered for sale, it is necessary to register on our website by filling out the dedicated form in every part, select the products of interest that will be automatically added to the electronic cart and send the purchase order that will be generated by the system in which the price of the selected goods, the shipping costs and any additional accessory charges, the methods and terms of payment, the address and delivery times will be summarized. Before sending the order, we invite you to carefully check its correctness and completeness. After sending, you will still receive an e-mail confirming and summarizing the order sent. The sales contract will be considered concluded when the purchase order is sent electronically.
3) PRICES AND PAYMENT METHODS
The prices of the products offered for sale are expressed in euros and include VAT and can be changed at any time: in any case, the price you will be charged will be the one indicated on our website at the time the purchase order is sent. The payment of the products will take place only by means of one of the methods indicated in the purchase procedure and selected at the time the order is sent. All communications relating to payments take place using third-party encryption systems to protect the transactions carried out (e.g. PayPal payment system) and for which we have neither visibility nor responsibility.
4) SHIPPING AND DELIVERY OF PRODUCTS
Shipping costs are displayed at the time of purchase and, in any case, summarized in the relevant order and are at your expense.
The products will be shipped according to the methods chosen at the time of sending the purchase order and delivered within the deadline indicated therein. We will do our best to respect the delivery times of the product: if, for whatever reason, it is not possible to deliver within this deadline, you will promptly receive an e-mail to the address provided during the purchase procedure in which you will be notified of the new delivery terms.
At the time of delivery, you are required to verify that the number of packages delivered corresponds to what is indicated in the transport document attached to the goods shipped; as well as the correspondence of the delivered product with what was ordered.
If, at the time of delivery, the packaging is damaged or altered, you can accept the products contained therein “subject to verifying their integrity”, taking care to include the aforementioned wording on the relevant delivery document. If the delivered products are damaged due to transport, please promptly send us an e-mail to returns@t-sane.com to allow any dispute of the case to the shipper and, after returning the disputed ones, their prompt replacement.
RUN Srl assumes no responsibility for inefficiencies attributable to force majeure or unforeseeable circumstances, such as obstacles relating to the execution of the order within the time stipulated in the contract.
5) RIGHT OF WITHDRAWAL
If you have purchased our products as a “consumer” or for purposes and/or needs that are unrelated to any entrepreneurial, commercial, or professional activity carried out, you will have the right to withdraw from the contract, without any penalty and without obligation to specify the reason, within 14 days of their receipt as provided for by art. 52 and ss. of the Italian Consumer Code.
If you intend to exercise the right of withdrawal, you must send a specific communication within the aforementioned deadline, possibly using the form on our site, by e-mail to returns@t-sane.com or, if in your possession, by means of certified e-mail to petro_srl@pec.it or by registered letter with acknowledgment of receipt at the registered office of RUN Srl as indicated in point n. 1) “general information” above.
Within 14 days from the communication of the withdrawal you will have to return the purchased products to the RUN Srl headquarters, with shipping costs at your expense, which must be returned intact, in their original packaging and accompanied by any accessories.
Within 14 days from the return of the product or from their documented dispatch to our office, using the same methods used for payment, we will refund the purchase price paid and the shipping costs originally incurred.
If, on the other hand, you are not a “consumer” or if you have purchased our products for purposes and/or needs related to any entrepreneurial, commercial, or professional activity carried out, you will not be able to benefit from the discipline and protections provided by the Italian Consumer Code on the subject to exercise the right of withdrawal as described above, but you will be subject to the relevant regulations dictated in this regard by the Italian Civil Code.
6) PRODUCT WARRANTY
If you have purchased our products as a “consumer” or for purposes and/or needs not referable or unrelated to any entrepreneurial, commercial, or professional activity carried out, you will have the right in case of “lack of conformity” to the application of the discipline and protections provided for by art. 128 and ss. Italian Consumer Code.
In particular:
– the aforementioned guarantee is valid for any lack of conformity which occurs within two years from the delivery of the product;
– the lack of conformity must be reported, under penalty of forfeiture of the right to the guarantee, within two months from the date on which they were discovered,
– it is assumed, unless proven otherwise, that the lack of conformity that occurs within six months of delivery of the product already existed on that date, unless this hypothesis is incompatible with its nature or with the nature of the lack of conformity;
– in the event of a lack of conformity, you can request, alternatively and without charge, the repair or replacement of the product. If such requests are objectively impossible or excessively burdensome or if they are not met within a reasonable time or if the previous repair or replacement of the product has caused you significant inconvenience, you will be entitled to a reduction in the purchase price or to the termination of the contract.
The complaint of lack of conformity as well as the request for application of the aforementioned remedies must be communicated by e-mail to returns@t-sane.com or, if in your possession, by certified e-mail to petro_srl@pec.it or by registered letter with acknowledgment of receipt at the registered office of RUN Srl as indicated in point n. 1) “general information” above.
Once the complaint has been received, we will promptly make contact to agree on the methods of returning the product to allow us to ascertain the reported lack of conformity and evaluate any remedy applicable to the specific case.
If, on the other hand, you are not a “consumer” or if you have purchased our products for purposes and/or needs related to any entrepreneurial, commercial, or professional activity carried out, you will not be able to benefit from the discipline and protections provided by the Italian Consumer Code on the subject of “guarantee” of the product as described above but you will be subject to the relevant regulations dictated in this regard by articles 1490 and ss. Italian Civil Code.
Also in this case, please report the defects and/or defects found promptly or within the legal term of eight days from the delivery of the product by e-mail to returns@t-sane.com or by certified e-mail to petro_srl@pec.it or by registered letter with acknowledgment of receipt at the registered office of RUN Srl as indicated in point n. 1) “general information” above.
Once the complaint has been received, we will promptly make contact to agree on the methods of returning the product to allow us to ascertain the defect and/or defect reported and evaluate any remedy applicable to the specific case.
7) PROTECTION OF CONFIDENTIALITY AND DATA PROCESSING
RUN Srl protects the privacy of its customers and guarantees the compliance of the processing of personal data with the provisions of the privacy legislation pursuant to Legislative Decree 196/2003 and Regulation (EU) 2016/679 General Data Protection Regulation – G.D.P.R. and the applicable legislation on the protection of personal data.
The personal and fiscal data acquired by RUN Srl, the data controller, are collected and processed in the forms and in the manner prescribed by the site’s Privacy Policy.
8) JURISDICTION
For any dispute relating to the interpretation and execution of this contract arising with the buyer-consumer (or for purchases made for purposes and/or needs not related or unrelated to any entrepreneurial, commercial, or professional activity carried out), the judge of the place of residence or of the domicile elected by the latter will be competent.
For any dispute relating to the interpretation and execution of this contract arising with the buyer non-consumer (or for purchases made for purposes and/or needs related to any entrepreneurial, commercial, or professional activity carried out) the Court of Brescia – ITALY will have exclusive jurisdiction.
9) ALTERNATIVE REMEDIES TO JUDGMENT
If you purchased our products as a “consumer” or for purposes and/or needs not related or unrelated to business, commercial, craft or professional activity possibly carried out, we inform you that, in the event of a dispute, you can still file a complaint via the ODR platform (Online Dispute Resolution) made available by the European Commission and accessible at the following link http://ec.europa.eu/consumers/odr/.